kno88 Privacy
Policy

Introduction & Scope

kno88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and security of the personal data of every individual who registers as a member, visits our website, or interacts with our customer support channels. This Privacy Policy sets out in clear terms what personal data we collect, the purposes for which it is processed, the grounds on which we rely to process it, and the rights available to you as a data subject.

This policy applies to:

• All registered members of kno88 who are residents of Indonesia and aged 21 or above.
• Visitors to https://kno88.app who have not yet completed registration but whose browsing data may be collected via cookies and analytics tools as described in Section 6.
• Individuals who contact kno88 via live chat, email, or any other support channel, regardless of whether they hold a registered account.

This policy does not apply to third-party websites, payment processors, or identity verification services that may be linked from or integrated with the kno88 platform. Those parties operate under their own independent privacy policies, and kno88 accepts no responsibility for their data-handling practices.

Data Controller

For the purposes of this Privacy Policy, kno88 acts as the data controller in respect of all personal data collected through the Platform. As data controller, kno88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.

kno88 operates as an internationally licensed online gaming platform. Our designated Data Protection contact can be reached at:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Protection Enquiry — [Your Registered Username]"
• Response Time: We aim to acknowledge all data protection enquiries within 48 hours and to provide a substantive response within 30 days of the date of receipt.

Where kno88 engages third-party service providers to process personal data on our behalf (for example, payment processors and identity verification partners), those providers act as data processors and are contractually bound to process your data only on kno88's documented instructions, to maintain appropriate security measures, and not to sub-process data without prior written authorisation from kno88.

Data We Collect

kno88 collects personal data through several channels: directly from you when you register, deposit, withdraw, or contact support; automatically when you use the Platform (technical and behavioural data); and from third parties such as payment processors and identity verification services. The categories of data we collect are set out in the table below.

How We Use Your Data

kno88 processes your personal data only for legitimate, clearly defined purposes. The table below sets out each processing purpose and the corresponding category of data used.

kno88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

Legal Basis for Processing

kno88 relies on the following legal bases to process your personal data, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and kno88 — specifically, operating your account, processing deposits, settling bets, and processing withdrawal requests. Without this processing, kno88 could not provide its services to you.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering legislation, counter-terrorism-financing rules, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out for kno88's legitimate business interests, where those interests are not overridden by your rights and freedoms. Examples include fraud prevention, security monitoring, Platform improvement, and responsible gaming enforcement.
• Consent: Processing that relies on your freely given, specific, informed, and unambiguous consent — primarily the sending of marketing communications by email or SMS. You may withdraw consent at any time by updating your preferences in your account settings or by contacting support, without this affecting the lawfulness of any processing carried out before withdrawal.

Cookies & Tracking Technologies

kno88 uses cookies and similar tracking technologies to enhance the functionality of the Platform, to remember your preferences, to maintain your authenticated session, and to analyse usage patterns for Platform improvement. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. They enable core features such as session management, security token validation, and load balancing. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Enable the Platform to remember your preferences, such as your preferred language, time zone (WIB, WITA, or WIT), and display settings. Disabling these cookies may result in a less personalised experience.
• Analytical / Performance Cookies: Used to collect aggregated data about how visitors use the Platform — which pages are visited most frequently, where users navigate from, and where errors occur. This data helps kno88 improve the Platform. Analytics data is anonymised before analysis.
• Marketing / Targeting Cookies: Used to deliver promotional content relevant to your interests and to measure the effectiveness of our marketing campaigns. These cookies are only placed where you have provided consent.

You may control cookie preferences through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete cookies already stored on your device. Please note that refusing strictly necessary cookies will prevent you from logging in to your kno88 Account. For detailed guidance on managing cookies in your specific browser, consult your browser provider's help documentation.

kno88 does not use cookies to collect sensitive personal data such as government ID numbers, bank account details, or passwords. All authentication and financial data is transmitted over encrypted connections independent of the cookie layer.

Data Sharing & Disclosure

kno88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment Processors: To facilitate deposits and withdrawals, kno88 shares relevant financial and identity data with Indonesian bank transfer partners (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers act as independent data controllers for their own payment processing activities and are bound by their own privacy policies and applicable financial regulation.
• Identity Verification Partners: To conduct KYC checks, kno88 may share identity documents and biometric verification requests with licensed third-party identity verification service providers. These providers are engaged as data processors under contractual data processing agreements.
• Fraud Prevention & Security Providers: kno88 shares technical data (IP addresses, device fingerprints, behavioural signals) with specialised fraud-prevention and cybersecurity partners to detect and prevent unauthorised access, account takeovers, and financial crime.
• Legal & Regulatory Authorities: kno88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, court order, or lawful regulatory demand. kno88 will, where legally permissible, notify affected members of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of kno88's assets, personal data held by kno88 may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
• Professional Advisers: kno88 may share limited personal data with its legal advisers, auditors, and insurers where necessary for the provision of professional services, subject to strict confidentiality obligations.

International Data Transfers

kno88 operates as an internationally licensed gaming platform, and your personal data may be processed or stored on servers located outside of Indonesia. In particular, kno88's core infrastructure and some third-party service providers may be based in jurisdictions that have different data protection frameworks from Indonesia's.

Where kno88 transfers your personal data outside Indonesia, we take appropriate safeguards to ensure that your data receives a comparable level of protection to that afforded within Indonesia. These safeguards include:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by applicable international standards.
• Where adequacy cannot be presumed, implementing contractual protections equivalent to standard contractual clauses or binding corporate rules.
• Restricting access to transferred data on a strict need-to-know basis, with access controls, audit logs, and regular security assessments in place.

By using the kno88 Platform, you acknowledge that your personal data may be transferred to, and processed in, countries outside Indonesia as described in this section. If you have questions about the specific safeguards in place for any particular transfer, please contact our support team.

Data Retention

kno88 retains personal data only for as long as is necessary for the purpose for which it was collected, or for such longer period as is required or permitted by applicable law. The following retention periods apply as a general guide:

• Account Data & Identity Data: Retained for the duration of your active account relationship with kno88 and for a minimum of five (5) years after account closure, in accordance with standard AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial compliance standards.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable regulation.
• Support Communications: Retained for three (3) years from the date of the most recent communication in a support thread, after which they are permanently deleted or anonymised.
• Technical / Log Data: Retained for up to twelve (12) months for security analysis and Platform improvement purposes, then automatically purged.
• Marketing Preferences: Retained for the duration of your account relationship. If you withdraw marketing consent, the withdrawal record is retained indefinitely as evidence of your preference.

At the end of the applicable retention period, kno88 will securely delete or permanently anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Security Measures

kno88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data in transit between your browser and kno88 servers is encrypted using TLS 1.2 or higher. Sensitive data fields, including passwords and payment account details, are encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within kno88's systems is governed by a strict role-based access control (RBAC) framework. Only authorised personnel with a documented business need may access personal data, and all such access is logged and subject to periodic audit.
• Two-Factor Authentication: kno88 strongly recommends — and for sensitive account actions, requires — two-factor authentication (2FA) to protect your account from unauthorised access. 2FA can be enabled via your account security settings.
• Penetration Testing & Vulnerability Management: kno88 conducts regular third-party penetration testing of its Platform infrastructure and maintains an active vulnerability management programme to identify and remediate security weaknesses before they can be exploited.
• Incident Response: kno88 maintains a documented security incident response plan. In the event of a confirmed data breach, the plan activates immediately — containment, impact assessment, member notification (where required), and regulatory reporting all follow a defined, time-bound protocol.
• Staff Training: All kno88 staff members with access to personal data receive mandatory data protection and security awareness training upon onboarding and annually thereafter.

Your Rights

As a kno88 member and data subject, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team with your registered account details and a clear description of your request:

• Right of Access: You have the right to request a copy of all personal data kno88 holds about you, together with information about how it is being processed. kno88 will provide this information in a structured, commonly used format within 30 days of a verified request.
• Right to Rectification: If any personal data kno88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. You can update basic contact details directly within your account settings; more complex corrections (such as name changes following a legal name change) require supporting documentation submitted to support.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to overriding legal obligations — in particular, kno88 is required to retain financial and KYC records for a minimum of five years regardless of an erasure request.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that kno88 restrict the processing of your personal data — for example, while the accuracy of data is being contested or while an objection to legitimate-interest processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and, where technically feasible, to request its transfer directly to another controller.
• Right to Object: You have the right to object to processing based on kno88's legitimate interests. kno88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.
• Rights Related to Automated Decision-Making: Where kno88 makes decisions about you using solely automated processing that produce legal or similarly significant effects — such as automated fraud-detection account suspensions — you have the right to request human review of that decision and to contest the outcome.

kno88 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or voluminous, kno88 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day period.

Children's Privacy

kno88 is strictly an adult platform. Registration and use of the Platform is prohibited for any person under the age of 21 years, in accordance with kno88's Terms & Conditions and applicable responsible gaming standards.

kno88 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If kno88 becomes aware — whether through KYC verification, age-verification checks, or any other means — that a minor has registered an account or provided personal data, kno88 will:

• Immediately suspend and permanently close the associated account.
• Securely delete all personal data associated with the minor's account, subject only to any legal retention obligations that may apply.
• Refund any real-money balance in accordance with kno88's Terms & Conditions and applicable child-protection guidelines.
• Escalate the matter in accordance with kno88's responsible gaming and safeguarding protocols.

Marketing Communications

kno88 may send you promotional communications — including information about bonuses, new game launches, seasonal promotions tied to events such as Idul Fitri, Ramadhan, or Indonesian Independence Day (17 August), and VIP programme updates — where you have provided your consent to receive such communications.

You may opt out of marketing communications at any time by:

• Updating your communication preferences directly within your kno88 account settings under the "Notifications" section.
• Clicking the unsubscribe link included in any marketing email sent by kno88.
• Contacting our support team and requesting removal from all marketing lists.

Opting out of marketing communications will not affect your receipt of service-critical transactional messages, including deposit confirmations, withdrawal notifications, KYC status updates, responsible gaming alerts, and account security notifications. These messages are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

kno88 does not engage in unsolicited cold-calling or SMS marketing to individuals who have not previously opted in. If you receive a communication purporting to be from kno88 that you did not consent to, please report it to our support team immediately, as it may indicate fraudulent activity by a third party impersonating our brand.

Third-Party Links

The kno88 Platform may contain references to or integrations with third-party services — including payment processors such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja; identity verification providers; and game content studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you interact with these third-party services, you do so under their own terms and privacy policies.

kno88 has no control over and accepts no responsibility for the content, privacy practices, or data-handling procedures of any third-party service. The inclusion of any third-party service reference on the kno88 Platform does not constitute an endorsement of that party's privacy practices. We encourage you to review the privacy policy of any third-party service before submitting personal data to it.

Policy Amendments

kno88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, changes in applicable law, or improvements to our privacy practices. When material changes are made, kno88 will:

• Update the "Last Updated" date at the top of this policy.
• Notify registered members by email to their registered address at least seven (7) days before the revised policy takes effect.
• Display a prominent notice on the kno88 Platform for a minimum of seven (7) days prior to the changes becoming effective.

Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised policy, you may close your account by contacting kno88 support and requesting account closure, whereupon your available real-money Balance will be withdrawn to your registered payment method in accordance with kno88's withdrawal procedures, subject to all applicable KYC and AML requirements being met.

The current version of this Privacy Policy is always accessible at https://kno88.app/privacy-policy. We recommend bookmarking this page and reviewing it periodically.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about kno88's data processing practices, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within the Platform. This is the fastest channel for general privacy queries and account-specific data requests.
• Support Email: [email protected] — Subject line: "Privacy Enquiry — [Your Username]". Average response time: under four hours.
• Language Support: Our support team includes native Indonesian-speaking agents available around the clock across WIB, WITA, and WIT time zones, so you may communicate in either English or Indonesian when raising a privacy concern.

kno88 takes all privacy complaints seriously and will acknowledge your complaint within 48 hours of receipt. We aim to resolve all complaints fully within 30 days. Where a complaint cannot be resolved within 30 days, we will keep you informed of progress and the reasons for any delay.